Tue 7 Aug 2007
Husband and I are down to one car, having turned in our leased SUV, and we desperately need another one. We are not too fussy about color, style, features, or even fuel economy, since we mostly drive around town. We can afford something moderately priced. We have an excellent credit rating and the money for a down payment. What would it take to get us to commit to a car TODAY? Not a hell of a lot.
Yet, when we show up at a car dealership, we are greeted with all of the warmth and alacrity usually reserved for Amway representatives or “Watchtower”-toting Jehovah’s Witnesses. Honestly, you’d think WE were trying to sell THEM something.
Yesterday, for example, we decided to check out the only new-car dealership within 20 miles, because that’s the kind of people we are: we’re so lazy we would buy a car just because it’s close. Also, we thought that American carmakers might have an incentive to sell, since they are in such dire financial straits. We arrived at the dealership at about 5:00 p.m. on a rainy Monday afternoon. We were the only customers in the place. The doors were locked, although the dealership was open. We had to get someone to come and let us in.
“We’re interested in the ABC SUV. Could we see what it looks like?”
“I don’t have one in the showroom.”
“Do you have one on the lot?”
He shows us the car on the lot. We see a version with a few more features right next to it. “Could we look at this one?”
“Well, I don’t have the key.”
“You don’t have it with you, or you don’t have it at all?”
“I don’t have it with me.”
“Could you get it so we can see the car?”
“Well, sure, I can get the key for any car on the lot.”
“Could you please get the key for THIS car NOW?”
He ambles away, eventually returns, and shows us the car.
“Can you give us some lease prices?”
“Well, they change every week.”
“Imagine we wanted to lease something today. Could you give us this week’s price?”
“Well, you have to tell me exactly the kind of car you want, the lease terms, and so forth.”
“Fine, let’s say Car X, $Y down, Z months.”
Fifteen minutes later he comes back with a price for Car X, no money down.
“How much would this be with $Y down?”
“Well, I don’t have a calculator. Just divide Y by the number of months of the lease and subtract it from the monthly payment. It’s about that.”
“And how about if we get a longer lease?”
“Well, I’d have to run the numbers again.”
I suppose we are doing it all wrong. I guess we are supposed to hone in on one car, go for a test drive, pick out the interior, color, and special features, haggle over a price, then wait for half an hour while he makes a few calls and locates that exact model in Ypsilanti, which will take 6 weeks for delivery. But, you know, all I want is for someone to hand me a sheet of paper with different lease options for a few comparable models, so I can make a choice, write a check, and drive off with a car.
Does anyone want to sell me a car?
August 8th, 2007 at 6:17 pm
There are not many tasks in this world less enjoyable than buying a car! It is always such a major hassle.
August 8th, 2007 at 7:31 pm
Jesus Christ.
I think we need to selectively breed your car salesmen with my car salesmen (the ones who let me take a $30,000 car off the lot alone for the better part of a day without so much as a by your leave and did everything but offer me a happy ending in an effort to Get Me Into A Car TODAY).
Maybe if we crossed them, we’d end up with somewhat normal human salesmen.
August 9th, 2007 at 7:08 am
This is the doldrum time of year for carsales. They should be offering all but the kitchen sink to get you into a 2007 model, before the 2008s arrive.
Go to another dealership NOW.
[OH, isn’t there some service, Edmonds or something, that gives you all the information you need for these moments? Find them, and use them. We totally plan to do that when it’s time for us to buy again.]
Sorry they were such jerks. And in the rain! Uff da.
August 9th, 2007 at 6:23 pm
Please, Please. Please - don’t just ask the lease price!!! This is how they make money. If you are interested in a car - you have to negotiate the price like you are going to buy - then say you want to lease and they figure out the monthly lease payment based on your negociated price. Asking the “lease price” is like paying the sticker price on the car!!!
Sorry - I love your blog, and reading about your life (I’m in a town just outside of boston and love the north shore), but I jsut had to speak up as I am about to buy a car. You’ve just got to do the lease thing right. I have lease 4 times in a row, always negotiating hard on the price to get the best deal.
PS- look at the Mazda CX-9- It is a crossover that can fit 7, drives really well - great reviews - appears to be great compared to the highlander or almost any other 7 seater thing. Great deals on the 07’s right now. If you have two kids you will eventually need 7 seats. My boys are 8 and 4 and I have finally given up om my BELOVED VW passat sation wagon in favor of the CX-9, which I am about to buy. It seems that now they each want to take a friend all the time, so we need more seats.
Good luck!
August 9th, 2007 at 9:06 pm
Wow, thanks for the advice. That sounds like a lot of work…but I will try it out! And I will look at the Mazda too. You’re right, we’re definitely thinking about the friends (and the dog) for the extra seats.
August 15th, 2007 at 8:09 am
May I say, if you were in Ypsilanti or thereabouts (er, as I am) you would probably have a very different experience. Car dealers here will practically lick your shoes to get you out the door with a vehicle. It’s too bad you had such a slack-ass dealership.
We almost bought the Mazda (it’s owned by Ford, so even in SE Michigan we can get away with it) but ended up with the Freestyle instead, as we got a better deal on it. The Saturn crossover looks pretty good, too.